FAQ’s
Q:
How long will it take to turn-around my project?
A: We need samples of the
source data and approximate number of records to determine turn-around
time.
Q: What is
the average turn-around time for ongoing production work?
A:
We need samples of the source data and approximate number of records
to determine turn-around time for a particular project. However,
we are processing client data
to provide same day service, 48 hours, weekly, etc. The service
levels are determined by customer requirements.
Q: Do you
guarantee your work?
A:
Through extensive use of validation tables, sight checks, and key
verification we achieve a very high level of accuracy. During our 20
years in this business we have never had to re-key data because of
poor quality. We believe in doing it right the first time through.
Q: How
often can you output client data?
A:
Depending upon the project, it can be as frequently as daily, weekly, monthly
or just once at project close. Options are specific to each
customer’s needs.
Q: Can you
provide a cost quote?
A:
We need samples of the source data and approximate quantity to
determine price.
Q: What is
an “ASCII file” or a “text file”?
A:
An ASCII file is one that can be opened and read by simple
editing programs such as MS WordPad, MS Notepad.
Q: What are
your hours of operation?
A:
Business Office Hours: Monday through Friday, 9:00am to 5:00pm
Operating
Hours: Up to 7 days / 2 shifts
Q: Do you
send data entry personnel to customer sites?
A:
Doing all data entry at our
facilities helps us to ensure data integrity, efficiency, proper
workflow processes, and the use of our customized data systems lowers
costs. However, we have experience with large scale projects
where the source documents have mission critical significance to
client organizations and we are capable of configuring solutions to
meet all of our customer requirements.
Q: Do you
use Cottage/Home workers?
A:
Only when a client requests slow turn-around and the lowest possible
cost.
Q: Do you
bill by the record or by the hour?
A:
Client billing can be based on any number of methods including but not
limited to:
·
Piece
rate
·
Character count
·
Project
·
Hourly
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